Shipping Policy

WE MAKE IT PERSONAL. THEN WE GET IT MOVING.

Every FU KARD is created specifically for your order. Once your personalization details are submitted, we get to work printing, packing, and sending your kard as quickly as possible.

Please review the information below before placing your order.

ORDER PROCESSING

Most orders placed on business days are prepared and dispatched by the next business day.

Orders placed on weekends or public holidays will normally begin processing on the following business day.

Processing may occasionally take longer during:

  • Holidays and peak shopping periods
  • High-volume order periods
  • Severe weather or service disruptions
  • Orders requiring additional personalization review

Processing time is separate from the delivery time provided by the shipping carrier.

Because our products are personalized and production begins quickly, changes or cancellations may not be possible once your order has entered production. Please review all names, dates, photos, messages, and delivery details carefully before completing checkout.

SHIPPING METHODS

Available shipping methods will be displayed during checkout based on your delivery address.

Shipping options may include:

  • Standard shipping
  • Expedited shipping
  • Other location-specific delivery services

Shipping charges, if applicable, will be calculated and displayed before you complete your purchase.

Free shipping may be available where stated on our website or during checkout.

SHIPPING CONFIRMATION AND TRACKING

Once your order has been dispatched, you will receive a shipping confirmation email.

Where tracking is available, the email will include a tracking number or link that you can use to follow your package.

Please allow some time for the carrier’s tracking system to update after your shipping confirmation has been sent.

ESTIMATED DELIVERY TIMES

Delivery estimates are provided during checkout whenever available.

These estimates begin after your order has been processed and dispatched. They do not include the time required to personalize, print, and prepare your kard.

Delivery dates are estimates rather than guarantees. Once a package has been transferred to the shipping carrier, delays may occur due to weather, holidays, service interruptions, incorrect addresses, or other circumstances outside our control.

NEED IT AT THE LAST MINUTE?

We understand that sometimes the occasion arrives before the planning does.

For time-sensitive orders:

  • Place your order as early as possible
  • Select an expedited shipping option at checkout, where available
  • Carefully check your delivery address before submitting the order
  • Allow time for both production and carrier delivery

Expedited shipping reduces carrier transit time, but it does not always reduce the time required to create and prepare a personalized order.

Unless a guaranteed delivery date is specifically displayed at checkout, we cannot promise that an order will arrive by a particular event, birthday, anniversary, or occasion.

Please remember:

“Ships tomorrow” means your order is expected to leave us tomorrow. It does not mean it will be delivered tomorrow.

ADDRESS CHANGES

Customers are responsible for providing a complete and accurate delivery address.

Contact us as soon as possible if you notice an error in your shipping information. We will try to update the address before dispatch, but changes cannot be guaranteed once production or shipping has begun.

We are not responsible for packages delayed, returned, or lost because an incorrect or incomplete address was entered during checkout.

Additional shipping charges may apply if an order must be sent again due to an address error.

INTERNATIONAL ORDERS

We ship only to the locations available for selection during checkout.

International customers may be responsible for customs duties, import taxes, handling fees, or other charges required by the destination country. These charges are not included in the product or shipping price unless expressly stated during checkout.

Customs processing may also extend the estimated delivery time.

Remove this section later if FU KARD will only ship domestically.

DELAYED OR MISSING ORDERS

If your tracking information has not updated for several business days, or your order has not arrived within a reasonable period after the estimated delivery date, please contact us.

Include the following information:

  • Your full name
  • Your order number
  • The email address used at checkout
  • Your shipping address

We will review the shipment information and help determine the appropriate next step.

If tracking shows that a package has been delivered but you cannot find it, please first check with household members, neighbours, building management, and the shipping carrier.

CONTACT US

Questions about an order or delivery can be sent to:

Email: [ADD SUPPORT EMAIL]

Please include your order number so we can assist you more efficiently.

We normally respond within 1-2 business days.

Last updated: 27-07-2026