Return and refund policy

PERSONALIZED FOR YOU. MADE RIGHT BY US.

Every FU KARD is created specifically for your order using the personalization details you provide.

Because personalized products cannot normally be resold, correctly produced personalized orders are generally final sale. However, if your order arrives damaged, defective, or different from what you ordered, we’ll work with you to make it right.

PERSONALIZED PRODUCTS

Personalized and made-to-order products are generally not eligible for return, exchange, or refund due to:

  • A change of mind
  • No longer needing the product
  • Selecting the wrong design, tone, or personalization option
  • Spelling, grammar, date, name, message, or photo errors submitted by the customer
  • Providing an incorrect or low-quality image
  • Entering an incorrect delivery address
  • Delivery delays caused by the shipping carrier after the order was dispatched

Please carefully review all names, dates, messages, photos, delivery details, and other personalization information before submitting your order.

DAMAGED, DEFECTIVE, OR INCORRECT ORDERS

Please contact us if your order:

  • Arrived damaged
  • Has a printing or production defect
  • Is materially different from the approved or submitted personalization
  • Contains an error introduced during our production process
  • Is not the product you ordered
  • Is missing an item included in your order

Contact us within 7 days of delivery so we can review the issue.

HOW TO REPORT AN ISSUE

Email us at:

[ADD SUPPORT EMAIL]

Please include:

  • Your full name
  • Your order number
  • The email address used at checkout
  • A clear description of the issue
  • Clear photographs showing the product and its packaging
  • A photograph of the shipping label, where relevant

We may be unable to approve a replacement or refund if we cannot verify the reported issue.

Please do not send your order back unless we specifically ask you to do so.

REPLACEMENT POLICY

If we confirm that your order arrived damaged, defective, or incorrect due to an error on our side, we will normally offer a replacement at no additional cost.

The replacement will be produced using the original personalization information submitted with your order unless otherwise agreed.

Once approved, replacement orders are usually processed within [ADD REPLACEMENT PROCESSING TIME] business days.

Shipping times for replacement orders vary depending on the destination and available shipping method.

REFUND PROCESSING TIME

Once approved, refunds are issued to the original payment method used for the order.

Please allow approximately 5–10 business days for the refund to appear in your account after it has been processed.

The exact timing depends on your bank, card issuer, or payment provider and may be outside our control.

LOST OR MISSING PACKAGES

Contact us if your package has not arrived within a reasonable period after the estimated delivery date.

Before contacting us, please:

  • Review the tracking information
  • Confirm that the delivery address is correct
  • Check with household members or neighbours
  • Check with your building reception or mailroom
  • Contact the shipping carrier where appropriate

We will review the available tracking information and help determine the appropriate next step.

A replacement or refund for a lost package will depend on the tracking status, carrier investigation, delivery address, and circumstances of the shipment.

CONTACT US

For questions about a return, replacement, or refund, contact:

Email: [ADD SUPPORT EMAIL]

Response time: [ADD RESPONSE TIME] business days

Please include your order number in all correspondence so we can assist you efficiently.